Gre Leaves

Free shipping inside Cairo and Giza for orders above 600 with code freeshipping on checkout
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Returns and Refunds

Thank you for shopping at Gre Leaves (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase. Please read this Return and Refund Policy carefully.

  1. Return Eligibility: To be eligible for a return, the following conditions must be met:
  • The return request is made within 14 days from the date of purchase.
  • The product is in its original packaging and remains unopened.
  • The product is unused and in the same condition as when it was received.

  1. Return Process: To initiate a return, please contact our Customer Support team at info@greleaves.com within the specified return period. Provide your order details, including the product name, order number, and reason for the return. Our team will guide you through the return process and provide you with further instructions.

  2. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe and timely return of the product. Please retain proof of return shipment for your records.

  3. Refund Policy: Upon receipt and inspection of the returned product, we will process your refund. Please note the following:

  • Refunds will only be issued for the price of the returned product. Shipping fees paid at the time of purchase are non-refundable.
  • The refund will be processed using the original payment method used for the purchase.
  • It may take some time for the refund to be reflected in your account, depending on your payment provider.

  1. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our Customer Support team immediately. Provide details and supporting evidence, such as clear photos of the damaged or defective item. We will work with you to resolve the issue and provide a replacement or refund, as applicable.

  2. Exchanges: We currently do not offer exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

  3. Non-Returnable Items: For hygiene reasons, opened or used products cannot be returned or refunded unless they are damaged or defective.

  4. Changes to the Return and Refund Policy: We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or need assistance regarding our Return and Refund Policy, please contact our Customer Support team at info@greleaves.com.

Note: This Return and Refund Policy is an integral part of our overall Terms and Conditions, which govern your use of the greleaves.com website.